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Thread Statistics | Show CCP posts - 36 post(s) |
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CCP Snorlax
C C P C C P Alliance
805

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Posted - 2015.11.25 13:02:07 -
[1] - Quote
Known issues: - Pasting into the password field doesn't work on the Mac
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
805

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Posted - 2015.11.25 19:50:12 -
[2] - Quote
Chino Saisima wrote:two more things: - it infuriates me to no end that the icon in the taskbar shows a "loading bar" after launching a client. the bar doesnt move or disappears after closing a client though. see here- everytime a new launcher version is deployed, i get a black screen after launching an additional client. it loads bulkdata and all that jazz, but afterwards theres just the small download circle in the bottom left circling, and thats it. no matter how often you relaunch other clients, still same picture. doesnt matter either which account is launched at first, all subsequent launched accounts dont work. First, take a deep breath and relax - life's too short to get infuriated by the little things.
The launcher is probably still downloading binaries and/or resources for any test servers you may have selected. By default, Singularity and Duality are enabled - you can turn them off in Settings.
The problem with the black screen - is that only after updating? If you restart the launcher, can you then launch multiple clients?
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
806

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Posted - 2015.11.25 20:25:40 -
[3] - Quote
Chino Saisima wrote: ...
thanks for your response, though the infuriation was more literally spoken :)
the launcher shouldnt download anything - i just have tranq and sisi as usable servers checked. still, ive checked my net connections and there isnt any download going on from the evelauncher.exe
the black-screen problem appeared after the launcher-update before this. when i restart, i can launch multiple clients. now if i close one of those, i run into the black screen problem. already submitted a bug report but it was closed with "clear cache or open a 'character stuck' ticket". point is, its not related to a single character, but to all accounts.
Alright, I'll investigate the progress bar issue, maybe there are some edge cases I've missed where it isn't updated properly. If this persists, please file a bug report attaching the launcher log (from AppData/Local/CCP/EVE/Launcher).
Not sure what to say about the black screen issue. If the problem persists, run the clients with logging enabled, file a new bug report and attach the logs (AppData/Local/CCP/EVE/ClientLogs). Mention my name in the title so it gets routed to me, I'll take a closer look.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
812

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Posted - 2015.11.30 20:11:41 -
[4] - Quote
Chino Saisima wrote: ...
Ticket with number EBR-58116 opened, thanks for looking into it! :)
The launcher logs are stored in %LOCALAPPDATA%\CCP\EVE\Launcher. If you check 'Run clients with logging' in the launcher settings you'll also get full client logs under %LOCALAPPDATA%\CCP\EVE\ClientLogs. I recommend unchecking that setting once you're done - the client logs can become quite large and have a minor impact on performance as well.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
812

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Posted - 2015.11.30 20:59:41 -
[5] - Quote
CCP Snorlax wrote:Chino Saisima wrote: ...
Ticket with number EBR-58116 opened, thanks for looking into it! :)
The launcher logs are stored in %LOCALAPPDATA%\CCP\EVE\Launcher. If you check 'Run clients with logging' in the launcher settings you'll also get full client logs under %LOCALAPPDATA%\CCP\EVE\ClientLogs. I recommend unchecking that setting once you're done - the client logs can become quite large and have a minor impact on performance as well. I have a theory on what's going on, thanks to your logs. Hopefully we'll have a fix in a day or two.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
813

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Posted - 2015.12.02 10:04:01 -
[6] - Quote
Merida DunBrogh wrote:Kal'Han wrote:the thing you tried was for people who were using an old beta launcher and lost settings after last week update
you should have been offered to copy settings with a UI at some point before getting where you were, what you did is exactly what this little UI do : copy settings from the normal launcher to the beta one. It also did not work for me, or didn't seem to anyway. It sure didn't help I had like 9 folders I had to choose out of(3 TQ 4 Singularity and 2 duality) And doing further testing between my alts on both the test server and TQ with entirely new settings profiles they don't really seem to do anything. Only thing that seems to be the same between the clients are the graphics settings(only partially...) and the volume settings... Not exactly a "wow this saved so much of my time!" thing. Everything that would actually save a bunch of time, neocom settings / window positions / remembering what checkboxes I clicked cause I don't care about the warning / chat channels none of those get saved. The biggest time saver the current beta launcher is capable of is no longer requiring me to input my password 3 times, it's nice, but not exactly what I hope is the only thing the Beta Launcher will be capable of. Maybe doing more than what the profiles currently do is not even possible due to how the info is stored, but I do hope it becomes more useful in further releases. On the flipside, I could just be doing something wrong   You are right, it doesn't do much at the moment as it only shares settings that are considered global (such as graphics settings), not the settings that are per account or per character. This is just a first step, though - there are plans to move much of the settings out of per character to the global setting, thus making them shared for everyone using the same settings profile. We needed this feature in the launcher before we start changing the client code.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
813

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Posted - 2015.12.02 13:04:29 -
[7] - Quote
Planeten Schreck wrote:Hi,
can we get an Info what is fixed / changed in the todays update ? Nothing user facing, just minor logging changes to allow us to better track usage.
Once we go out of beta we'll have a page with release notes for the launcher itself.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.02 16:37:40 -
[8] - Quote
Phial Naari wrote:I keep getting this error and I've verified cache twice... Error Shared CacheCache verifiedI've run the launcher as administrator, tried re-installing the launcher and that's about it. Part of the Log 16:04:28.726 debug Resuming "Resource prefetch for Tranquility" 16:04:28.726 debug "Resource prefetch for Tranquility" has 3 files to download 16:04:28.812 error Couldn't copy temp file to final location for "/92/925e0a7e98c5e605_0fb81486c19712092ddbf67bb90ffe5b" to "C:\\ProgramData\\CCP\\EVE\\SharedCache\\/ResFiles/92/925e0a7e98c5e605_0fb81486c19712092ddbf67bb90ffe5b" 16:04:28.817 error Couldn't copy temp file to final location for "/92/926628248e465314_990a72cbf5ec9b9d90cf714c9d3ebc9a" to "C:\\ProgramData\\CCP\\EVE\\SharedCache\\/ResFiles/92/926628248e465314_990a72cbf5ec9b9d90cf714c9d3ebc9a" 16:04:28.822 error Couldn't copy temp file to final location for "/92/92604e256144eb5f_aea4d35bb1601d74215f2506f15b549c" to "C:\\ProgramData\\CCP\\EVE\\SharedCache\\/ResFiles/92/92604e256144eb5f_aea4d35bb1601d74215f2506f15b549c" ... 16:08:12.966 debug Purged 0 files Can you delete those three target files manually?
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.02 22:16:08 -
[9] - Quote
Murtac wrote:I've been trying all day to get the launcher to download the latest launcher update. But the download is extremely slow, and eventually stalls.
Best I've gotten to is 37%. Restarted it after two hours of no movement at all. Now I'm back a 9% :(
Any way I can fix this? Or even better, is there a direct download link? Perhaps one that doesn't sit on a 64kbps line?
The update should be small, a few hundred kb, unless you have a fairly old version to start with. Not sure what's going on.
Anyway, the latest version is at https://binaries.eveonline.com/EveLauncher-987223.exe - that's about 50MB and comes from the same location so I'd be surprised if that works any faster. Worth a try, though.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.04 15:44:14 -
[10] - Quote
Markus Reese wrote:Okay, I have been fighting this for a while.
Cause I have an older SSD, I cannot just have everything going to C: drive. As such, I have symbolic linkings, etc. New beta launcher on trying to start, running as admin, gives the popup that files cannot be found or insufficient permissions.
Is there a folder aside from the users/roaming/CCP folder hiding somewhere on my C drive or another file/folder I am missing? Do you have the shared cache on the C: drive? That's what takes up the most space. You can move that in the Shared Cache Settings in the launcher.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.04 15:59:00 -
[11] - Quote
O2 jayjay wrote:I love the new launcher.
I was wondering if you could make it larger for players using 4k monitors? Also can i get a 200-250% UI scaling? This is on my todo list!
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.04 16:16:14 -
[12] - Quote
Zkai Eriker wrote:This new launcher can stuff it as far as I'm concerned. Been trying since 11am GMT to get it to recognize my character name for IP verification on Sisi and Solace. Had a go at every trick in the book I can think of but nope "Incorrect character name entered" regardless of the fact that TQ logs in witthout a single hitch Have you changed your password recently? If so, try your old password on the test servers.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.04 22:57:15 -
[13] - Quote
Maureen Carney wrote:I do not seem to be able to use this new Launcher as it does not link to my Steam account.
Is there a way?
Thanks Maureen We'll push out an update to Steam next week that has the Steam integration.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.05 15:33:58 -
[14] - Quote
We are investigating a memory leak that is causing crashes in QtWebEngineProcess.exe. Should be fixed soon.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.07 16:26:44 -
[15] - Quote
Sarmatiko wrote:Small nitpick about "Network diagnostics" tool. Looks like it uses standard command line output for ping, tracert, but fails to handle non-latin code pages (I guess in my case it's CP866 or something else with Cyrillic) Thanks for pointing this out. I've got a Russian sitting next to me, I'll have him help me test this :)
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.07 16:28:16 -
[16] - Quote
Andrew Xadi wrote:Launcher should be monitoring network status, becouse if you're not connected to the internet and you launch it and then connect, it won't check for version info so you have to reboot it Good point, I've meaning to look into this. I actually get this on my laptop at home sometimes, if the launcher tries to refresh after coming back from sleeping before the WiFi connects.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
814

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Posted - 2015.12.07 16:28:36 -
[17] - Quote
Arnold Kalashnikov wrote:The new launcher looks really great. I miss the old launcher's three or four news stories on the side though. Will that be added in the future? That is the plan, yes.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
816

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Posted - 2015.12.09 09:52:15 -
[18] - Quote
Jack Tronic wrote:I am no longer able to use the launcher post patch today. It complains SharedCache\tq\bin\staticdata\mapObjects.db is corrupted but the original launcher is able to start EVE just fine. http://i.imgur.com/2OYa0d6.png Could you look in %LOCALAPPDATA%\VirtualStore, see if there are any files there? Specifically under CCP - if there are any files there, delete them and restart the launcher.
Please let me know if you find any files there, and if this helps.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
816

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Posted - 2015.12.09 10:30:01 -
[19] - Quote
Another thing to try is to go to Setttings, Shared Cache Settings and hit Verify. That will clear out any corrupt files from the cache. You may need to restart the launcher after running that (something I need to improve).
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
816

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Posted - 2015.12.09 11:19:30 -
[20] - Quote
Natasha Veritas wrote:Hello, since yesterdays patch i can not use the beta launcher, after launching its just a not available website, if i go to "servers" i can launch the exe but something is wrong, would be nice to give us a solution for this. Here a picture about the visual: http://i.imgur.com/mu7cB7n.png Can you access that URL from your web browser? https://launcher.eveonline.com/1.732/
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
816

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Posted - 2015.12.09 15:26:09 -
[21] - Quote
Natasha Veritas wrote:CCP raRaRa wrote:Natasha Veritas wrote:Yes i can Is this still a problem? It seems like the launcher is having difficulties decoding the gzip compressed file (index.html). This error usually happens when the file is not gzip compressed but the website tells you its gzip compressed. Might be some hiccup on Amazon. Im not the developer  But yes its still a problem. Maybe there is something going on with caching done by the QtWebEngine. It lives in %LOCALAPPDATA%\CCP\EVE\QtWebEngine. Close the launcher, rename this folder to something else, then restart the launcher. See if that helps.
The drawback is that you lose the accounts you had remembered - you can either add them again, or put the folder back, deleting everything but the LocalStorage folder.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
816

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Posted - 2015.12.10 09:32:45 -
[22] - Quote
Tarsas Phage wrote:Launcher version 990283 on Windows 10 Pro
Two errant behaviors:
1) Immediately upon startup, the launcher will enter into a "Not responding" state and the user is prompted by Windows to kill it. evelauncher.exe nor its child processes consume any CPU during this time according to Task Manager. The mouse cursor is a spinning ring of death when moved over the UI.
and on the rare occasion that it doesn't do that:
2) The UI will be sluggish. Mousing over the UI elements which highlight themselves becomes a laggy afair. If I watch evelauncher.exe in Task Manager while I scrub my mouse over the face of the Launcher window, regardless of the location of the mouse cursor, the process consumes up to 20% CPU until I stop scubbing my mouse. Actually trying to launch a client fails to happen.
However, the right-click context menu for the task tray icon reacts speedily.
One minor issue:
1) The network test function where it pings client.eveonline.com will fail in all cases as ICMP appears to be blocked for that address. Does this also happen in the release version (https://binaries.eveonline.com/EveLauncher-988834.exe) or is it new to this dev version?
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
816

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Posted - 2015.12.10 10:14:54 -
[23] - Quote
Tarsas Phage wrote:CCP Snorlax wrote:Tarsas Phage wrote:Launcher version 990283 on Windows 10 Pro
Two errant behaviors:
1) Immediately upon startup, the launcher will enter into a "Not responding" state and the user is prompted by Windows to kill it. evelauncher.exe nor its child processes consume any CPU during this time according to Task Manager. The mouse cursor is a spinning ring of death when moved over the UI.
and on the rare occasion that it doesn't do that:
2) The UI will be sluggish. Mousing over the UI elements which highlight themselves becomes a laggy afair. If I watch evelauncher.exe in Task Manager while I scrub my mouse over the face of the Launcher window, regardless of the location of the mouse cursor, the process consumes up to 20% CPU until I stop scubbing my mouse. Actually trying to launch a client fails to happen.
However, the right-click context menu for the task tray icon reacts speedily.
One minor issue:
1) The network test function where it pings client.eveonline.com will fail in all cases as ICMP appears to be blocked for that address. Does this also happen in the release version (https://binaries.eveonline.com/EveLauncher-988834.exe) or is it new to this dev version? This happened in the release version as well. I switched to the dev version to see if there was any difference, but there was not. Can you send me the logs from the launcher? They're in %LOCALAPPDATA%\CCP\EVE\Launcher - file a bug report and attach them.
Do you have Norton or something like that?
Do you have ownership of the folder you installed the launcher in? And the shared cache folder?
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
818

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Posted - 2015.12.13 12:17:00 -
[24] - Quote
Aimie Xadi wrote:Good idea would be if launcher would download updates after downtime so you don't have to reset it. It checks for updates every 15 minutes. You can also refresh manually from the drop down menu.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
818

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Posted - 2015.12.15 14:39:27 -
[25] - Quote
Henry Noir wrote:My launcher is in endless install loop to install version 988834 after it seems to finish withoug any complaints, it will start installing it again immediately. If I click cancle, then it will start this loop again in 15 minutes
Try running as administrator - there might be some permission issues.
CCP Snorlax - Software Architect - Team RnB
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CCP Snorlax
C C P C C P Alliance
818

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Posted - 2015.12.16 14:57:55 -
[26] - Quote
Fernandus Porsche wrote:http://imgur.com/n17RXCe tranquility version 991576 launcher version 991682 eve not booting up for me right now  edit= running as admin does not help this time Are there any EVE clients running? Check task manager as well, verify that there are no exefile.exe processes.
Do you have full permissions to the SharedCache folder?
Lastly, you can see in the log (drop-down menu, logging, look for errors) what files it failed to write. See if you can delete those files manually and retry (you can refresh manually from the drop down menu).
CCP Snorlax - Software Architect - Team RnB
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